Frequently Asked Questions
VELENO TECH exhaust systems are the technologically advanced units on the market. The VELENO GT Muffler series uses a spacecraft engine to centrally release aerodynamic
forces, allowing aerodynamics and sound waves to be combined to achieve the highest decibel output in a specific airflow output. With the help of the variable audio system VELENO TECH, the sound decibel can be reduced by 45%. The interior of the VELENO ST Muffler series uses S-shaped design to increase the swirling resistance of the airflow,which produces a thick sound wave. Whenever the pressure of the throttle is increased,the positive feedback is provided, and with the help of VELENO TECH.Can reduce the sound decibel by 55%.
VELENO has a vast dealer network across, to find an authorized dealer near you, please visit our dealer section. If no dealer is available in your area, our sales team can be contacted by phone at (305)882-9262.
All of our exhaust systems are designed as direct OE replacements, meaning they follow the same channeling as the original exhaust system and do not require any extensive modification to install. While some applications are 100% full bolt on, other applications may require that you cut and re-use the OE cat-back piping. We always recommend that you have your new exhaust system installed by an industry professional.
While every Veleno Performance exhaust has power benefits to offer, horsepower and torque gains will vary from one vehicle to the next. For estimated power gains for your specific vehicle, please contact (305)882-9262.
If you have further questions, please use our contact us page.
Terms & Conditions
Payment:
For your convenience, payment can be made via all major credit cards over the phone. Alternate forms of payment are listed below. Your order will be processed and will be shipped once the verification of payment is received and confirmed. List of acceptable payment methods:
– Credit Cards (VISA, Master)
– Prepaid Cash
– Personal Check (under the conditions listed below)
– Certified Bank or Cashier’s Check
– Wire Fund Transfer
Personal checks will be accepted as payment only after the funds have cleared and have been transferred to our account. All merchandise remains the property of VELENO until payment is fully accepted. In the event that a typographical error in price is made, your order will be held until you are contacted and an appropriate course of action is made. We will not be held responsible or be obligated to provide a product at a price which was quoted in error. All prices are shown in United States currency ($US dollars). Prices are subject to change without prior notice. You will be notified of any price change at the time of order. Prices do not include Shipping or Handling Charges, unless otherwise stated.
Shipping:
Standard shipping is via UPS or Federal Express unless we receive prior notification of shipping requests by our customers. VELENO is not responsible for any packages once in transit. Please carefully check all packages before accepting delivery. It is the customer’s responsibility to receive the package at the given address. If a package arrives damaged, refuse delivery and contact the courier’s claims department. Once the product is shipped, please allow 1-2 weeks for delivery. Customers ordering custom VELENO PERFORMANCE Exhaust Systems will be contacted when their exhaust is ready for delivery.
Items will be shipped UPS Ground or FedEx Ground unless prohibited by size or weight, in which case a motor freight carrier will be used. Expedited shipping may be available at additional cost upon request. For international orders, we may elect to ship by international shipping couriers such as BAX Global, Hartrodt, or DHL Global at our discretion.
VELENO properly checks items before shipment is released and delivers merchandise to shipping couriers secured, protected and in a safely packaged manor. If a package appears damaged when you receive it, indicate the condition of the package upon your receipt of goods from the shipping courier along with your validation. If damage is discovered after opening the package, notify the courier immediately. Claims for damage must be handled through the shipping courier, not with VELENO.
Shipping Time:
VELENO stocks most exhaust systems in their warehouse to facilitate the quickest possible delivery to our customers. However, due to high demand and the nature of customized exhaust systems, particular systems may not be in stock. If a certain system is not in stock, it will be shipped at the earliest possible date. Prepayment in full is required for special order items. Special order items are non refundable.
Returns:
VELENO does not accept unauthorized returns. All returns require a Return Merchandise Authorization number from VELENO Please contact customer service to obtain a RMA. All returns must be shipped back in new condition and original packaging within 30 days of delivery and are subject to a 25% restocking fee. Returns will not be accepted for used or special order items, electrical devices or items which have been modified in any way – no exceptions will be made.
Warranty:
VELENO products are guaranteed to be first quality merchandise. Many products carry a manufacturer’s warranty. VELENO will pass this warranty on to the original buyer. Parts purchased used or purchased through unauthorized distribution channels will no longer carry a warranty whatsoever. There is no warranty, expressed or implied, on any parts used for competition or track events. Additionally, there is no warranty on electrical parts. Buyer shall notify VELENO immediately upon discovery of any product defect.
Defective items must be returned for replacement in accordance with our return policy and at buyer’s expense. We will replace all defective items that meet our return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested.
All stainless steel exhausts purchased from VELENO are covered by a 5-year manufacturer’s warranty (unless otherwise stated below). The 5-year warranty period commences on the date that the exhaust is shipped from our warehouse facility. All shipping charges associated with this warranty are the responsibility of the customer.
All titanium exhausts purchased from VELENO are covered by a 1-year manufacturer’s warranty (unless otherwise stated below). The 1-year warranty period commences on the date that the exhaust is shipped from our warehouse facility. All shipping charges associated with this warranty are the responsibility of the customer.
Note:
The manufacturer’s warranty will not cover damages caused by racing, off-road use, improper installation, alterations, owner neglect, impact damages or any other damages caused by use of a product for any reason other than intended by the manufacturer. This warranty applies only to exhausts that have been installed by a professionally trained technician.
Custom / Special Order Items:
VELENO is willing to design and manufacture custom exhaust systems for vehicles not listed in our price guide or detailed on our website. Please contact VELENO and speak to one of our Sales Engineering Staff to discuss the possibility of a one-off, specialty designed system – we love special builds and would love to be part of your custom project.
But even if your vehicle is not a custom car, but again is not listed on our website or price guide as an available product, please contact VELENO and speak to one of our Sales Staff. Perhaps yours can be the first for a newly introduced product for Veleno’s line.
Once an order has been placed for custom made products, there are no cancellations for any reason. Even if the estimated time exceeds the original quote, the order placed cannot be cancelled, as they are made specific to fit your vehicle.
Product Use:
The purchaser of any product releases the manufacturer of the part, VELENO , from all liabilities pertaining to the use of the part; buyer assumes all liability and risk associated with the use of all products. The purchaser recognizes that any alteration or modification to any motor vehicle may increase the risk of injury or accident and may render the vehicle illegal for use on public roads and highways.
It is the complete and sole responsibility of the buyer to ensure their vehicle meets all applicable laws and regulations. Products are not EPA or CARB approved and are not intended for use on public roadways. Purchaser agrees to hold harmless and without liability VELENO , for any and all violations of federal, state, or local law. Parts are intended for off-road or track use only. Use at your own risk.
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